HOW TO ORDER

How to shop at Wera Welltech

From choosing a therapy animal to delivery to your home or business. Here is how it works, step by step.

See the therapy animalsContact us

How to shop as an individual

  1. Select Product

    Browse robot animals and tactile aids. Filter by what is appropriate, such as dementia, loneliness, or anxiety.

  2. Add to cart

    Select the quantity and any variant, then go to checkout. Prices are shown including VAT.

  3. Pay securely

    Pay by card, Klarna or Swish at checkout. Available payment methods are displayed before you complete your purchase.

  4. We send

    You will receive an order confirmation by email and a new email with a tracking link when the package is on its way.

How you operate as a business

  1. Add the products to the cart

    Collect the products you want. Logged-in business customers with a selected business location will see prices excluding VAT.

  2. Request a quote or order

    Select Request a quote in the shopping cart to send a request for quotation or an order basis. Approved business customers can also pay by invoice at checkout.

  3. Invoice with 30-day payment terms

    For approved business customers, we offer 30-day payment terms by agreement. We support e-invoicing via GLN and PEPPOL for the public sector.

  4. Delivery and Introduction

    We ship with tracking. We also assist you with onboarding, training via Wera Academy, and follow-up.

  • Free shipping over SEK 1,000 in Sweden
  • 30-day money-back guarantee
  • Secure payment
  • Personal support from Gotland

Frequently asked questions

What payment methods are available?

Individuals can pay by card, Klarna or Swish. Available payment methods are displayed at checkout. Approved business customers can pay by invoice with 30-day payment terms by agreement.

How much is the shipping?

In Sweden, shipping is free on purchases over SEK 1,000. For purchases below this amount and for delivery to other countries, shipping costs are displayed at checkout before you pay.

How will I know when the package arrives?

When the package leaves us, you will receive an email with a tracking link.

Can I return the product?

Yes, we offer a 30-day return policy in accordance with our return terms. The product must be in new condition in its original packaging, and you are responsible for the return shipping costs. Please contact us before returning.

Can we purchase as a municipality or assisted living facility?

Yes. Select Request quote in the shopping cart to send a request for quotation or a basis for an order. We offer payment by invoice for approved business customers and e-invoice via GLN or PEPPOL. Contact us about onboarding and training as well.

I am not sure which therapy animal is right for me. Can I get some help?

Absolutely. Call or email us and we’ll help you find the right one.

Do you need help choosing?

Call +46 498 26 14 44 or email fredrik@werawelltech.se.

Ready to start?

See the therapy animals Contact us