Returns & Refunds

30-Day Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Exempt Goods

Several types of goods are exempt from being returned, including:

• Perishable goods (food, flowers, newspapers, or magazines).
• Intimate or sanitary goods.
• Hazardous materials or flammable liquids/gases.
• Gift cards and downloadable software.

*Please do not send your purchase back to the manufacturer.

How it works

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few days.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company (it may take time to post).
• Contact your bank (there is often processing time).

If you’ve done all of this and still haven't received it, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If it wasn't marked as a gift, the refund will be sent to the original gift giver.

To return your product, mail it to: {physical address}.

For expensive items, we recommend using a trackable shipping service or purchasing insurance. We cannot guarantee that we will receive your returned item.

Have more questions about your return?